Conflict resolution and the investigation of complaints are essential for the REDcert GmbH to ensure the reliability and integrity of the REDcert-EU scheme.

Protecting the REDcert-EU scheme from abuse is important to ensure that those who have invested time and resources in complying with the requirements of the REDcert-EU scheme are safely identified and their interests are protected. REDcert is interested in resolving conflicts through dialogue with the parties concerned before formal proceedings are initiated.

The complaint must be sent in writing, including all verifiable information, to the office of REDcert GmbH, clearly marked as a complaint via post or e-mail (anonymous indications or comments here). More contact options can be found here.

A detailed description of the complaint procedure in the REDcert-EU scheme is published here.